Frequently Asked Questions

Everything you need to know before you order.

📦 Orders & Shipping

How long until I receive my order?

Production takes 3 – 7 business days, plus 3 – 12 business days for US shipping depending on the product. Most apparel orders arrive within 7 – 10 business days total.

Do you ship internationally?

Currently we ship within the United States only, including Alaska, Hawaii, and US territories.

Can I change my shipping address after ordering?

Yes, if you contact us within 12 hours of placing your order. After production begins, addresses cannot be changed.

🎨 Products & Designs

Can I personalize a product with my own photo or text?

Many of our products support personalization. Look for the “Customize” option on the product page or email us with your idea — we love custom requests!

What materials do you use?

Our apparel uses premium ringspun cotton blends, blankets are soft fleece or sherpa, canvas is genuine artist-grade canvas, and rugs/mats use durable woven polyester with non-slip backing.

Are designs original?

Yes! Every design at Noryelle is created in-house by our US-based art team or licensed from independent American artists.

💳 Payment & Returns

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I return an item?

Yes. Items damaged or with printing errors are eligible for a free replacement or refund within 30 days. Personalized items cannot be returned for change-of-mind reasons. See our full Returns Policy for details.

Is my payment information secure?

Absolutely. All transactions are encrypted with SSL and processed through PCI-compliant providers (Stripe, PayPal). We never store your full credit card number on our servers.

📞 Still Have Questions?

Our support team is happy to help. Email us at support@noryelle.com and you’ll hear back within 24 hours.